LEGAL
Delete your account
Effective September 30, 2026
You can delete an Audestra listener account from Profile in the iOS app or the Android app. Accounts that own published artist profiles must delete those profiles first.
1. In the apps
Sign in, open Profile, tap Delete account, and confirm. Deletion permanently removes your Cognito sign-in identity, artist memberships, private playlists, offline permissions, and account-linked listening events. It signs you out and removes downloaded tracks, the queue, history, and saved artwork on the device used to delete the account. This cannot be undone.
If your account owns published artist profiles, delete those profiles before deleting your account. The app blocks account deletion until those profiles are gone. If you need help removing owned profiles, contact audestra@ajilus.com.
2. If you cannot sign in
Email audestra@ajilus.com from the address on the account. We will verify your identity before acting and respond within a reasonable time.
3. What we keep
A deletion marker containing an opaque account identifier, status, and expiration is retained for seven days to reject previously issued sign-in tokens, then scheduled for automatic removal. Incomplete deletion keeps its marker until cleanup finishes so it can be retried. Short-lived operational logs and disaster-recovery backups expire under their configured retention periods; backups may contain earlier copies until they expire. Published music belonging to other artists is not removed. Any independently retained records required for legal, security, or dispute-resolution purposes are governed by the Privacy Policy.
Other devices lose access when they reconnect. Already issued media links and offline permissions may remain usable until they expire; deleting the account cannot remotely erase files from a device that stays offline.